Below are the results of our most recent Member Surveys which are compared to over 200 other commercial health plans across the United States.
Note: Percentages reflect members responding 8, 9, or 10 (on a scale of 0-10, where zero is the worst and 10 the best); or “Usually” or “Always” depending on question format.
| Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
| Ease of getting care needed | 87% | 88% |
| Ability to get care quickly | 83% | 86% |
| How well do your doctors communicate with you | 97% | 95% |
| Customer service experience | 88% | 88% |
| Claims handled quickly and accurately | 94% | 89% |
| Rating of healthcare | 78% | 78% |
| Rating of your personal doctor | 88% | 85% |
| Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
| Ease of getting care needed | 89.1% | 87.9% |
| Ability to get care quickly | 80.3% | 86.0% |
| How well do your doctors communicate with you | 94.5% | 95.5% |
| Customer service experience | 90.7% | 88.1% |
| Claims handled quickly and accurately | 94.7% | 89.1% |
| Rating of your healthcare | 79.9% | 78.5% |
| Rating of your personal doctor | 82.0% | 85.3% |
| Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
| Ease of getting care needed | 93.1% | 88.0% |
| Ability to get care quickly | 85.5% | 86.1% |
| How well do your doctors communicate with you | 96.8% | 95.0% |
| Customer service experience | 91.4% | 87.4% |
| Claims handled quickly and accurately | 91.9% | 89.0% |
| Rating of your healthcare | 74.9% | 78.3% |
| Rating of your personal doctor | 84.7% | 86.5% |
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