Below are the results of our most recent Marketplace Survey which are compared to over 290 other commercial health plans across the United States.
Note: Percentages reflect members responding 8, 9, or 10 (on a scale of 0-10, where zero is the worst and 10 the best); or “Usually” or “Always” depending on question format.
| Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
| Ease of getting care needed | 90% | 79% |
| Ability to get care quickly | 87% | 78% |
| How well do your doctors communicate with you | 96% | 90% |
| Ability to obtain needed care after hours | 50% | 59% |
| Coordination of care experience | 89% | 83% |
| Rating of your personal doctor | 85% | 88% |
| Rating of your specialist | 88% | 86% |
| Plan Administration (customer service experience) | 79% | 72% |
| Access to information | 62% | 57% |
| Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
| Ease of getting care needed | 91% | 80% |
| Ability to get care quickly | 87% | 80% |
| How well do your doctors communicate with you | 98% | 91% |
| Ability to obtain needed care after hours | 73% | 64% |
| Coordination of care experience | 91% | 83% |
| Rating of your personal doctor | 95% | 88% |
| Rating of your specialist | 88% | 87% |
| Customer service experience | 89% | 77% |
| Access to information | 65% | 56% |
Ready to find the insurance plan that best fits your business' needs? Let us get to know you with a few quick questions and a PHP Sales Representative will help you find the perfect plan.
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